Aug 11, 2020
On our previous blog post, we talked about how to get started with offshore outsourcing. It is also very important for you to know the common challenges companies experience in outsourcing and the usual mistakes they make when they outsource. This is so you can avoid these challenges and get the best experience in offshore outsourcing.
Outsourcing your Core Business Function
Yes, the more functions you outsource, the bigger the cost savings. However, you need to understand that not all tasks should be handed over to your offshore team. Identify your core business functions and do not hand this over. You need to have full control of your business and should be able to study and evaluate your business framework. Critical processes should remain in-house and under your full control and supervision.
Poor Communication
Successful offshore outsourcing is founded on constant and effective communications. When you outsource, you should have a point person assigned to serve as bridge between your business and your offshore team. Moreover, multiple communication channels should be set for a more effective communication.
Not Quantifying Deliverables
It is important that deliverables are set and specified and deadlines are communicated. Reasonable amounts of tasks must be assigned and performance constantly checked. You need to figure out how long a task is usually done in-house so you will know when the time-frame you’ve set is realistic.
Not Getting Ideas and Feedback
One common mistake among business owners is not encouraging the sharing of ideas nor getting feedback from their offshore team. Oftentimes, they already have ideas on how to improve the processes after a few weeks of working on your jobs. Your offshore team can be one of your business’ most important assets as they can bring amazing ideas to the table. You just need to be open about it by asking and openly listening.
We hope that this list will serve as a guide for you to avoid the same mistakes and to properly navigate in the world of offshore outsourcing. We are confident that you will have a great experience, especially when you partner with ProcessCorp. Here in ProcessCorp, we help businesses achieve their corporate goals and help them prosper and grow. Talk to us today and let us know what you need.
Aug 10, 2020
So now you’re ready to jump into your offshore outsourcing journey. To get started, it is important to find someone who will hold your hand and carefully guide you as you start building your first offshore team. This is exactly what we do at ProcessCorp. We make sure that you do not commit any outsourcing mistake and pledge to always help you every step of the way.
We can’t wait for you to experience the freedom and independence that come with outsourcing.
ProcessCorp is an Australian-owned and managed offshore outsourcing services provider. We are passionate about helping your business grow. Whether you are a start-up or an established company, we help you gain competitive advantage through outsourcing some of your business functions.
Recognizing that every business has unique requirements, we are dedicated to developing solutions tailored to your business.
Offshore Outsourcing by ProcessCorp
Successful outsourcing requires a partner who understands your needs and can deliver results aligned to your unique business objectives. Whatever your requirements are, we will give you tailored solutions.
Quality results on demand
With our commitment to operational excellence, we offer quality results wherever and whenever you need them.
We employ only the most qualified and talented professionals to handle your requirements. We manage them just as you would in house, all while ensuring your data security and confidentiality.
If you need a reliable partner to handle your business operations, ProcessCorp will gladly assist you and help you achieve your business goals. What are you waiting for? Contact us today!
Aug 5, 2020
In this blog post, I’ll share to you why I think the Philippines is the best outsourcing location. When I first tried outsourcing my graphic design jobs some years ago, I found a Filipino who did a great job at it. So much so that he opened the doors for me to outsource more of my business functions. In my quest to help other Australian businesses grow, I put up ProcessCorp, a business process outsourcing to the Philippines, and started helping other entrepreneurs and businessmen.
The Philippines is the best outsourcing location for offshore outsourcing because of its highly skilled English-speaking workforce and its good political landscape. Its good outsourcing climate has been providing small to multi-billion-dollar companies with vast opportunities for growth.
Favorable Time Difference
With a time difference of only two hours (three on Daylight Saving), your offshore team will essentially be working at the same time as you. You can even opt for a 24-hour operation if you need people working round the clock for you.
Low Labor Costs
When you outsource, all benefits, incentives, and other HR-related costs are already shouldered by your outsourcing provider. You will find that even with all these, you still get charged 60%-70% less than your current labor costs.
Highly Skilled Workforce
The Philippines boasts of its 97.5% literacy rate with the median age of its population being 23. Every year, about 500,000 graduates from the various universities and colleges in the country are added to its skilled, qualified, and education workforce. Moreover, high school and university curricula are integrated with trainings on the workflows of the Business Process Outsourcing (BPO) industry.
Exemplary Work Ethic and Attitude
Filipinos are known for their resourcefulness and good work ethic. They are, perhaps, one of the most hardworking people in the world. Filipinos are very resilient – bouncing back up after every fall with smiles on their faces. The Filipinos’ positive attitude and constant willingness to help and learn will surely help make your offshore outsourcing journey a breeze.
English Proficiency
The Philippines is known to be the third largest English-speaking country in the world, with about 95% of its population speaking English. Being a US colony for 48 years, English has become the main and official business language in the country and is used as the medium of instruction in schools.
Philippines: Best Outsourcing Location
These, and more, are the reasons why I truly believe that the Philippines is the best outsourcing location. Indeed, you can never go wrong with choosing to hire a virtual assistant in the Philippines. Let us know what business function you need help with and our team will assess and give you the help and support you need. Talk to us today!
Jul 30, 2020
What is Offshore Outsourcing?
Offshore outsourcing is a practice in which a business exports some of its business functions to other countries. Companies outsource for a variety of reasons but it is usually due to financial restrictions or to take advantage of lower labor costs.
Businesses, regardless of size, can greatly benefit from outsourcing; however, it is more beneficial to startups and small and medium businesses where financial capital is often limited. By handing over some of their business functions and activities, business owners can focus on core competencies and free themselves up for the more important aspects of the business.
Benefits of Offshore Outsourcing
While saving money is the core benefit of offshore outsourcing, there are heaps of other benefits:
- Get proficient, dynamic, service-oriented staff
- Finding the right people for the job is vital, but when you find the right outsourcing partner, this is something that you don’t have to worry about. All the tedious recruitment and selection process will be handled for you.
- Achieve increased earnings at lower labor and overhead costs
- With outsourcing, productivity is guaranteed to improve without you having to shoulder the labor costs associated with it. In fact, you only have to pay at least 1/5 of your current labor costs to outsourced professionals.
- Save on technologies and infrastructure
- Because work is not done in-house, you get to save on the infrastructure needed to operate your business.
- Things can get done round the clock
- Need customer service round the clock? Easy. Your outsourced team will work based on your preferred working hours.
- Happier and more productive in-house employees
- Overworked employees are unhappy, unproductive employees. When you outsource some of your jobs, you free up your in-house staff and allow them to have a better work-life balance.
Outsourced jobs often include administrative and back office operations, bookkeeping, graphic design, web development, sales and marketing activities, and social media management, among others. Offshore outsourcing is works for all industries. Whatever industry your business is part of, you can easily take advantage of the many opportunities for growth and enhanced business performance that offshoring outsourcing brings.
Determining which Functions to Outsource
Did you know that about half of the things you do every day can actually be done by someone else?
You can take the unnecessary load off your shoulders and focus on what matters more. When you spend more time on that new business idea and free yourself from all the dead weight, you are not wasting precious time.
So how will you decide which area of your business can be outsourced offshore? Well, you can determine this by answering the following questions:
Can it be done outside of the office?
Identify which tasks should be done in-house and which can be done outside of the office. Those that don’t need to be done in-house can be easily delegated.
Does it require professional expertise?
Jobs like web development, search engine optimization, graphic design, etc., need technical know-how that you don’t necessarily need to learn yourself. When you outsource this, you will get efficient service and at very low costs when you do it offshore.
When a task is eating up a lot of your time, have it done by somebody else to free yourself up for more important work. This includes marketing database building, data entry tasks, email marketing, and transcription, among others.
Is it repetitive and boring?
When it’s repetitive and boring, it is not a core function of your business, and hence, can be handed over. Entrepreneurs and business owners need to be constantly excited to create and try something new.
Will it relieve and free up some time for your in-house staff?
Help improve your key staff’s mental health and well-being by delegating some of their tasks to your outsourced staff.
THE BEST OUTSOURCING PARTNER IN AUSTRALIA
ProcessCorp provides the best offshore outsourcing services in Australia. From graphic design to real estate to custom service, we can help you outsource any task and responsibility for your growing business. Get access to talented, skillful, and competitive remote staff in the Philippines to handle your business operations. Contact us now!
Jul 29, 2020
Finding the perfect outsourcing partner is a crucial step in your offshore outsourcing journey. You will need to find a company that will perfectly match your business needs and structure. There are various factors that you will need to evaluate before deciding on a service provider.
Scope of Work
What are your desired outcomes and how do you need them done? Before handing over your business’ functions, you must have a clear process of how it should be done. This process document will be the basis of your offshore work. The best results come from clear and specific process documentation.
At ProcessCorp, we help you come up with a clear process document by understanding your business. We immerse ourselves in your business and help you transition.
Transition Support
It is important that the outsourcing partner has a transition support in place to help you with the changeover. Handing over some work offshore is a major leap in your business and you need to make sure that you eliminate problems along the way.
Transition support is something we love doing to our clients at ProcessCorp. We will hold your hand and guide you to the wonderful world of offshore outsourcing.
Clear and Reasonable Fees
We now know how the cost effectiveness of offshore outsourcing can greatly help your business. Before settling with an outsourcing partner, make sure the fees and charges have already been properly communicated. Do a little research on where the company is located. When they are in major cities, their fees are usually much higher than those in smaller cities.
Trial Period
It would be great if you can trial the outsourcing services for a few weeks before you commit on a long-term agreement. A good outsourcing partner will not hesitate to offer you this.
To give our clients a glimpse of the many opportunities and benefits of outsourcing, ProcessCorp usually offers them a two-week free trial period.
Flexibility
Your service provider must be able to adapt to and serve your requirements. They must be available whenever you need them and be able to serve you in times of urgency or during swift management changes.
Reputation
In choosing the perfect outsourcing partner, find out who the company’s current and previous clients are, what industries they serve, and what their industry reputation is.
THE BEST OUTSOURCING PARTNER IN AUSTRALIA
ProcessCorp provides the best outsourcing services in Australia. From graphic design to real estate to custom service, we can help you outsource any task and responsibility for your growing business. Get access to talented, skillful, and competitive remote staff in the Philippines to handle your business operations. Contact us now!
