One of the primary reasons why entrepreneurs look for an outsourcing partner in Australia is to cut costs. Building an offshore outsourcing team allows business to operate more efficiently with added human resources, without spending the same amount when hiring local employees. Your costs for employing professionals can get cheaper for up to 70%. So how exactly does outsourcing make this cost reduction possible?
CUT DOWN ON LABOR COSTS
If you are concerned about the quality of work, that is just another misconception about outsourcing. The people working in outsourcing companies are experienced professionals carefully picked and trained to fill in the specific positions they are assigned to. As a matter of fact, you might be working with more excellent professionals when offshore outsourcing compared to hiring local employees. The talent pool is more diverse, with individuals from across various industries with different levels of expertise.
To conclude, building an offshore team can help your business spend less on labor without compromising the quality of work.
REDUCE FIXED COSTS
Fixed costs include rent, facilities, equipment, electricity, transportation, and other maintenance costs. These are required if you have a physical office where employees go to work. With offshore outsourcing, these responsibilities are taken off your shoulders. Instead of spending on fixed costs every month, why not use the money to add more people to your offshore outsourcing team? You can outsource more office tasks, grow your team bigger, and still allocate the same amount of funds for your fixed costs.
Besides building your offshore team, there are more ways to spend the savings you get from offshore outsourcing. You can spend more on marketing campaigns, upgrading the system, developing more products/services and making more investments that help your business grow in the long run.
There are plenty of other ways outsourcing helps businesses. Saving money is the first advantage that attracts business owners. If you also want to cut business costs and enjoy the perks of offshore outsourcing, choose ProcessCorp as your outsourcing partner in Australia.
The importance of customer service in business has become more emphasized as more entrepreneurs are looking into ways of providing better customer support. One of the ways is outsourcing customer service which is a trusted method used by large organisations. However, smaller companies now understand the usefulness of building an offshore team even as a starting firm. Outsourcing customer service is now preferred by most business owners. Here’s why:
HIRE TRAINED AND EXPERIENCED PROFESSIONALS
If you refuse to outsource customer service, you’ll have to search for and train your local employees individually. The pressure of training your employees will be on you, and you still have to hire professionals capable of training this specific skill.
With outsourcing, you will have access to a pool of trained and experienced professionals, with proven skills in customer service. You also have better chances to meet exemplary employees that could contribute significant improvements to your company.
IMPROVE CUSTOMER EXPERIENCE
Outsourcing customer service means your company will gain an abundance of skilled workers without the cost of hiring local employees. And more workers in your customer service team means the availability of customer support 24/7. Customers will be able to contact your business even before or after office hours, resulting in a higher probability of customer satisfaction. Poor customer service is no longer a problem once you have a roster of trained professionals immediately attending to client needs.
INCREASE BUSINESS GROWTH
In relation to improved customer experience, keeping your clients happy will result to customer’s loyalty to your services. As a result, your business only gains more loyal customers by the day.
While building an offshore team means your customer support is taken care of by professionals, the rest of your local team may focus on tasks that will pave the way to the growth of your business.
Take advantage of these benefits of outsourcing customer service and work with an outsourcing partner in Australia. ProcessCorp will help you outsource some of your important business functions with our hard-working professionals at the least possible expense. Contact us now and improve your customer support!
Administrative tasks are essential for a company’s growth, but they can be boring and repetitive. If you are running a business on your own, or with limited resources, you should know the importance of saving your energy for the more critical tasks. Your best option to take care of other necessary tasks is by outsourcing administrative work. This role can be successfully taken by a professional from a trusted outsourcing partner in Australia. Here are common tasks you can leave to outsourcing:
PHONE CALL SERVICES
There should be a person assigned and ready to answer any phone call in the office. Customers expect a line that is accessible at any time of the day. By outsourcing this task, every phone call forwarded to you are only those that are of utmost importance.
Customer service includes answering inquiries, questions, and complaints. Outsourcing administrative tasks like customer service is a critical decision as it could be the basis of first impressions for your business. Excellent customer service results in good relationships with clients.
Outsourcing administrative positions like a virtual assistant could be a life-changing decision for you and your business. A virtual assistant can perform a variety of tasks from transcriptions, travel arrangements, scheduling, to running personal errands for you.
Creative work includes content writing, logo designs, and creating website content. These tasks are essential to boost your audience and increase brand awareness. If you haven’t, you should definitely consider outsourcing social media and design tasks.
Digital marketing is the trend nowadays, but for this task, you need professionals with experience and deep knowledge of social media platforms. Outsourcing marketing campaigns guarantees that you’re leaving this important task in the hands of experts.
OUTSOURCING ADMINISTRATIVE TASKS WITH PROCESSCORP
Outsourcing administrative tasks will greatly benefit your business. You can outsource all the listed tasks or you can choose which area you need to improve. Contact ProcessCorp now so we can help you with the specific needs of your business.