What are the major qualities of a good virtual assistant? Keep reading and we will tell you all about it!
Having the luxury of working from home is only one of the benefits of being a virtual assistant. Some even have the opportunity to work on their own time as long as they meet the clients demands on a scheduled deadline. With the pandemic, there has been an increase of virtual assistants. Even after this pandemic, virtual assistants will still be increasing as marketing has taken a new approach and that is through the internet. If you are running a growing or big business, you cannot do everything by yourself which is why virtual assistants and outsource staffing are in demand right now. But how do you choose the right one?
MAJOR QUALITIES OF A GOOD VIRTUAL ASSISTANT
Reliability is essential. This is at the top when it comes to qualities of a good virtual assistant. No matter how brilliant or qualified they are, if you cannot rely on them to report on the progress of a project or answer your emails in a timely manner, it will hurt your business in the long run. They need to exhibit a level of responsibility and autonomy to perform the tasks assigned to them without any hand holding since your virtual assistant will most likely be working in a remote capacity.
2. EXCELLENT COMMUNICATOR
They should have demonstrative and effective communication skills in responding to your emails or phone calls in a timely manner before you even extend an offer to someone. If an issue or problem is not communicated properly, it can lead to disastrous outcomes. A delay in process, generating extra costs and relationship with your clients are one of the consequences you will reap if a virtual assistant has the inability to communicate that could result in misunderstandings and more.
3. RESOURCEFUL AND PROACTIVE
A virtual assistant who simply goes through their checklist without truly investing time in producing quality work or putting extra effort is the last thing everybody. Resourcefulness and being proactive are qualities of a good virtual assistant should have. The whole point of employing the help of a virtual assistant is to have a helping hand to carry out assigned tasks, find solutions, and solve issues that may arise with clients. Even if they don’t know everything, they should be resourceful. They could inquire about a particular task in a VA forum, watch a YouTube tutorial, or research articles that divulge the necessary info.
4. TRUSTWORTHY AND HONEST
Lying and being untrustworthy are not qualities of good virtual assistant. Working with someone in a virtual capacity, honesty is more prevalent than ever. Make sure you prepare yourself because every VA are bound to make a mistake or error every once in a while. The difference is, a good virtual assistant will come to you about any problems that arise or delays that prevent them from completing the work on time.
It might sound over the top but using a screen and time monitoring system to track their VA’s progress and ensure they are clocking in the correct hours is one way of monitoring them. However, that is a personal decision and comes down to the level of trust you have in your VA.
Among the top 5 qualities of a good virtual assistant, multitasking should be one of them. They will likely to have multiple tasks to handle and they must be able to stay organized, keeps things moving forwards, and go back and forth with multiple clients with ease. Keeping a good schedule, knowing what to prioritize, and working efficiently is a vital component of a successful virtual personal assistant.
6. WORK WELL UNDER PRESSURE
The most important thing for a virtual assistant to understand is that you never want your clients to see what is going behind the screen no matter how chaotic they are. Working well under pressure is one of the virtual assistant qualities should have. Regardless of how hectic the tasks and work may be, they should place an emphasis on making each client feel as though they are the number one priority. A VA should not only handle pressure but refrain from passing on negativity to a client even when there are instances may occur where there is a short turn-around time or higher workload than normal.
7. GREAT WITH FOLLOW UP
Staying on top of all of their task, even when a client may not are one of the qualities of a good virtual assistant. Rather than sitting on a certain task and wait for further instructions, a VA should possess the know-how to reach out during when things fall through the cracks on the clients’ end.
WHY ARE VIRTUAL ASSISTANTS IMPORTANT TODAY?
Virtual assistants contribute to business growth, no matter what business and market you are in. A good VA could not only help your business grow but to be a success as well. If you are an entrepreneur or handling a growing business, VA’s are your backbone in almost anything. They help you with marketing, analysis, shipping, product reviews and many more. They help you keep your business on the competitive stage even when you are busy with your daily life. You would always need help and VA’s are the solution to your managing problems.
PROCESSCORP – EXPERIENCE EXCELLENT VIRTUAL ASSISTANCE
Processcorp is home to many where they exhibit qualities and skills of a virtual assistant. We have years of experience of all virtual and digital services. If you have any questions, explore our official website or contact us so we can answer your questions directly.