Looking for the right outsourcing partner can be a long and difficult task. Companies will sort through tons of candidates before choosing the right outsourcing partner that will suit and provide their needs. It is a meticulous job to decipher which among hundreds of outsourcing BPO companies is the perfect match for your business. There are plenty of these services on the web, but it’s not just about finding the cheapest one that you can partner with. Rather, you need to choose the one that will bring value and results that you intend to have.
In this post, we share to you some tips when choosing an outsourcing partner that will fit your needs:
Check track records
In order to see how well the outsourcing company performs, you can check their experiences for the different kinds of customers that they have provided services for and the number of projects that they have completed. This can help you analyze if the particular outsourcing service provider is best suited for your business.
Check for financial stability
Make sure that your outsource partner is financially secure; also find out more about the outsourcing service provider’s directors and managers, their experience and their qualification. This information will help you analyze if a particular outsourcing service provider can match up to your expectations.
Check samples
Asking for your outsourcing partner’s samples can help you better understand if the selected outsource partner matches up to your expectations. Samples would also give you a good idea about your IT partner’s capabilities, technical expertise and level of quality.
Check references
Most of us will ask for references or suggestions from people we trust before actually diving into partnership. From references you can find out more about the quality of service, timely deliveries and customer support services. By contacting the customers of your outsourcing partner, you can find out more about the abilities of your outsourcing partner.
Check company’s work culture
Working with a company whose goals and culture blend well with yours is the best foundation for building a strong business partnership. Having work outsourced requires a lot of coordination between businesses in partnership, so being surrounded with the right attitudes and priorities helps streamline execution and increase collaboration in each task you require.
Here’s how to identify a great outsourcing partner.
Finding the perfect outsourcing partner is a crucial step in your offshore outsourcing journey. You will need to find a company that will perfectly match your business needs and structure. There are various factors that you will need to evaluate before deciding on a service provider.
Scope of Work
What are your desired outcomes and how do you need them done? Before handing over your business’ functions, you must have a clear process of how it should be done. This process document will be the basis of your offshore work. The best results come from clear and specific process documentation. At ProcessCorp, we help you come up with a clear process document by understanding your business. We immerse ourselves in your business and help you transition.
Transition Support
It is important that the outsourcing partner has a transition support in place to help you with the changeover. Handing over some work offshore is a major leap in your business and you need to make sure that you eliminate problems along the way. Transition support is something we love doing to our clients at ProcessCorp. We will hold your hand and guide you to the wonderful world of offshore outsourcing.
Clear and Reasonable Fees
We now know how the cost effectiveness of offshore outsourcing can greatly help your business. Before settling with an outsourcing partner, make sure the fees and charges have already been properly communicated. Do a little research on where the company is located. When they are in major cities, their fees are usually much higher than those in smaller cities.
Trial Period
It would be great if you can trial the outsourcing services for a few weeks before you commit on a long-term agreement. A good outsourcing partner will not hesitate to offer you this. To give our clients a glimpse of the many opportunities and benefits of outsourcing, ProcessCorp usually offers them a two-week free trial period.
Flexibility
Your service provider must be able to adapt to and serve your requirements. They must be available whenever you need them and be able to serve you in times of urgency or during swift management changes.
Reputation
In choosing the perfect outsourcing partner, find out who the company’s current and previous clients are, what industries they serve, and what their industry reputation is.
Here are the questions you should ask your outsourcing partner.
Finding an outsourcing partner in Australia can be challenging, but finding a good offshore team will pay off and benefit your business greatly. When selecting an offshoring provider, there are things you must consider before making that deal. Be sure that outsourcing business operations is what your company needs or that building an offshore team will suit your system. Here are questions you can ask before choosing an outsourcing partner:
WHAT IS THE SYSTEM OF OPERATIONS?
Where does the offshore team work? What is the extent of tasks that the team can perform? These simple but critical questions will give you an idea of the operations and work setting of your offshore team. Knowing this will help you evaluate if you will be partnering with the right offshoring provider. Build an offshore team that suits your local team’s operations.
WHAT IS THE AVAILABILITY OF THE TEAM?
This does not only include the regular and daily schedules. Before starting the partnership, you must know ahead about the arrangement when it comes to holidays and leave. Make sure to know when the workers will or will not be available for duty.
WHAT IS THE RECRUITMENT PROCESS?
You will be entrusting part of the human resources tasks to your outsourcing partner, so you should know what goes into the selection of members in your team. Ask how they choose the best candidates, what qualifications they require, and what evaluation and tests need to be passed before hiring.
HOW IS THE ACCOUNT MANAGED?
What additional details should be known about the contract? Are there hidden costs or minimum contract terms? If things don’t work out, will there be termination fees? Know every detail included in your contract before signing.
Processcorp will help you build an offshore team with full transparency guaranteed. You may ask any of these questions before partnering with us, then you will experience all the perks of outsourcing your business operations. Contact us and we will discuss how we can help your business grow. We can’t wait to be your outsourcing partner!