Oct 11, 2019
Outsourcing or Offshoring is a great option if you want to cut costs, improve efficiency and focus more on your core business. However, not all countries are capable of doing outsourcing work successfully. Offshoring is more than just cost savings. Rather it includes education levels, culture, economic climate, work ethic and other issues that you have to deal with.
We believe that the Philippines is the best location to oursource your business. If you’re not yet convinced, here are a few reasons why:
You get amazing value for money
The first reason people get to think of when outsourcing is that they could not afford additional staff for their company, as cost of labor is prohibitively high. With offshoring, you can scale faster, cut costs and boost profits. In the Philippines, it’s far less than what it costs in Australia, the US or Europe. That means you can pay someone a good wage for much less than you’d need to pay at home – up to 70% less, in fact.
They’re easy to talk to
It is important to have good communication when integrating an offshore team, and the fewer language barriers, the better. Fortunately, you’ll find your Filipino team members easy to talk to. The Philippines is the third-largest English speaking country in the world. Aside from their local language, Filipino or Tagalog, they speak English very fluenty too. And unlike other popular offshoring destinations, the Filipino accent sounds familiar and is easy to understand, which explains why call centers are so popular in the Philippines.
They work hard
If you’ve had bad experiences with outsourcing in the past, you might be worried about getting taken advantage of by your remote team. After all, you can’t see them and you’re not physically there to make sure the work is getting done. But that’s not an issue in Filipino offshore teams, especially with good management. Filipinos are renowned for their amazing work ethic and are eager to demonstrate their productivity. They’ll at least match, if not exceed your onshore team’s dedication.
They’re experienced
The Philippines has been a top offshoring destination since the early 2000s, although its first contact center which was established back in 1992. According to surveys by the Philippine Statistics Authority, Business Process Management (BPM), this sector alone employed 449,964 people in 2013 (and this is just one offshore sector). So it’s safe to say, they know what they’re doing when it comes to working with overseas companies.
Sep 12, 2019
Looking for the right outsourcing partner can be a long and difficult task. Companies will sort through tons of candidates before choosing the right outsourcing partner that will suit and provide their needs. It is a meticulous job to decipher which among hundreds of outsourcing BPO companies is the perfect match for your business. There are plenty of these services on the web, but it’s not just about finding the cheapest one that you can partner with. Rather, you need to choose the one that will bring value and results that you intend to have.
In this post, we share to you some tips when choosing an outsourcing partner that will fit your needs:
Check track records
In order to see how well the outsourcing company performs, you can check their experiences for the different kinds of customers that they have provided services for and the number of projects that they have completed. This can help you analyze if the particular outsourcing service provider is best suited for your business.
Check for financial stability
Make sure that your outsource partner is financially secure; also find out more about the outsourcing service provider’s directors and managers, their experience and their qualification. This information will help you analyze if a particular outsourcing service provider can match up to your expectations.
Check samples
Asking for your outsourcing partner’s samples can help you better understand if the selected outsource partner matches up to your expectations. Samples would also give you a good idea about your IT partner’s capabilities, technical expertise and level of quality.
Check references
Most of us will ask for references or suggestions from people we trust before actually diving into partnership. From references you can find out more about the quality of service, timely deliveries and customer support services. By contacting the customers of your outsourcing partner, you can find out more about the abilities of your outsourcing partner.
Check company’s work culture
Working with a company whose goals and culture blend well with yours is the best foundation for building a strong business partnership. Having work outsourced requires a lot of coordination between businesses in partnership, so being surrounded with the right attitudes and priorities helps streamline execution and increase collaboration in each task you require.
Here’s how to identify a great outsourcing partner.
Finding the perfect outsourcing partner is a crucial step in your offshore outsourcing journey. You will need to find a company that will perfectly match your business needs and structure. There are various factors that you will need to evaluate before deciding on a service provider.
Scope of Work
What are your desired outcomes and how do you need them done? Before handing over your business’ functions, you must have a clear process of how it should be done. This process document will be the basis of your offshore work. The best results come from clear and specific process documentation. At ProcessCorp, we help you come up with a clear process document by understanding your business. We immerse ourselves in your business and help you transition.
Transition Support
It is important that the outsourcing partner has a transition support in place to help you with the changeover. Handing over some work offshore is a major leap in your business and you need to make sure that you eliminate problems along the way. Transition support is something we love doing to our clients at ProcessCorp. We will hold your hand and guide you to the wonderful world of offshore outsourcing.
Clear and Reasonable Fees
We now know how the cost effectiveness of offshore outsourcing can greatly help your business. Before settling with an outsourcing partner, make sure the fees and charges have already been properly communicated. Do a little research on where the company is located. When they are in major cities, their fees are usually much higher than those in smaller cities.
Trial Period
It would be great if you can trial the outsourcing services for a few weeks before you commit on a long-term agreement. A good outsourcing partner will not hesitate to offer you this. To give our clients a glimpse of the many opportunities and benefits of outsourcing, ProcessCorp usually offers them a two-week free trial period.
Flexibility
Your service provider must be able to adapt to and serve your requirements. They must be available whenever you need them and be able to serve you in times of urgency or during swift management changes.
Reputation
In choosing the perfect outsourcing partner, find out who the company’s current and previous clients are, what industries they serve, and what their industry reputation is.
Here are the questions you should ask your outsourcing partner.
Finding an outsourcing partner in Australia can be challenging, but finding a good offshore team will pay off and benefit your business greatly. When selecting an offshoring provider, there are things you must consider before making that deal. Be sure that outsourcing business operations is what your company needs or that building an offshore team will suit your system. Here are questions you can ask before choosing an outsourcing partner:
WHAT IS THE SYSTEM OF OPERATIONS?
Where does the offshore team work? What is the extent of tasks that the team can perform? These simple but critical questions will give you an idea of the operations and work setting of your offshore team. Knowing this will help you evaluate if you will be partnering with the right offshoring provider. Build an offshore team that suits your local team’s operations.
WHAT IS THE AVAILABILITY OF THE TEAM?
This does not only include the regular and daily schedules. Before starting the partnership, you must know ahead about the arrangement when it comes to holidays and leave. Make sure to know when the workers will or will not be available for duty.
WHAT IS THE RECRUITMENT PROCESS?
You will be entrusting part of the human resources tasks to your outsourcing partner, so you should know what goes into the selection of members in your team. Ask how they choose the best candidates, what qualifications they require, and what evaluation and tests need to be passed before hiring.
HOW IS THE ACCOUNT MANAGED?
What additional details should be known about the contract? Are there hidden costs or minimum contract terms? If things don’t work out, will there be termination fees? Know every detail included in your contract before signing.
Processcorp will help you build an offshore team with full transparency guaranteed. You may ask any of these questions before partnering with us, then you will experience all the perks of outsourcing your business operations. Contact us and we will discuss how we can help your business grow. We can’t wait to be your outsourcing partner!
Sep 3, 2019
In this digital era, graphic design has become important for any type of business out there. Whether you’re a small business selling products, or a big brand trying to maintain its reputation and earnings, graphic design is no doubt very useful in targeting your goals. Even when you have a physical store built somewhere, it is now important to also dive into the online world where everyone can be found in order for you to quickly reach your target customers. Because of this, you would need good graphics, coupled with your awesome product or service, to catch the attention of your clients. So you have a business, you will surely be needing graphic design.
In this post, we share to you more reasons why graphic design is highly important for any business out there looking to expand their reach and increase profit:
It shows your branding
If you decide to dive into the online world for your business (which you should), then you must think about your company’s branding and design. It is important to keep a consistent look and theme all throughout your content and pages to give a good impression to your clients. Especially when starting out, you must look visually appealing to the public so they get to notice you. Even in social media, first impressions are very essential. You must be able to quickly catch a customer’s attention through well-made graphics that speak your brand.
It conveys your messages more clearly
Great graphics and design can help you express your messages to the public creatively and innovatively. Through the use of graphics, your messages are clearer, efficient, and can be comprehended easily, thus attracting your target customers. The use of info graphics, for instance, is a great way to let your audience understand your message easier. Therefore it is important to have a good graphic design team who can work with you to achieve this.
You can get ahead through creativity
Graphic design is not new to many businesses. In fact, the competition right now has become tougher than ever, and it is highly important to get creative in creating content that will not just capture people’s attention, but will also keep their interest for a very long time. Thus, a good content should be eye-catching, helpful, and has value to your target audience. You need to make sure that your customers understand your brand immediately. With proper planning and innovative creativity, you can design awesome content that will put you ahead of other businesses who are also in the field.
Your followers will increase faster
As mentioned, having visually appealing images and graphics can capture your target audience quicker thus building your followers count rapidly as well. These days, everybody does not just follow a brand because they like the products and services, but people also follow the brands that consistently know their style and design.
If you need graphic designers for your business, you can easily find skillful and talented ones who can adapt or event create your business branding. Outsourcing graphic designers have never been easy and we can help you select a team that will help you get the recognition you deserve through great graphic designing. Contact ProcessCorp here for design needs.
Aug 22, 2019
Customer service is vital for any type of business. The ratings of your customer service to people determine how well your business is performing. When people find out that your customer service is not at par or beyond their standards, they might now consider your products and services.
Because of the advent of digital technology in the business sector, custom service has become a solid role with common functions that require proper training and tools. That is why these days, companies have turned into outsourcing their customer service because it is now very doable, and can help them reduce cost and minimize company expenses. Especially when outsourcing to multi-channel centers, you can turnover more tasks that can help you focus more on important functions.
If you’re thinking about outsourcing your customer service functions, then we’re here to confirm that decision and help you realize all the benefits that you can get.
Reasons to Outsource Customer Service
Cost Savings:
The ultimate goal for any business is to gain profit, so cost savings is the biggest factor in order to achieve this. When you outsource, there are many expense components that you can actually avoid such as health insurances, office equipment, overheads, and so much more. All you need to pay would be the salaries of the people you hire overseas which is much more cheaper. Outsourcing in the Philippines, for instance, is relatively cheaper and affordable without sacrificing quality, as many Filipinos are trained in customer service and can speak English excellently.
Seasonal Spike in Volume:
Companies under the retail sector experience seasonal peak in sales volumes in certain times of the year. Summer and the holiday seasons are the most common peak seasons but depending on your product or service, more peak seasons may be experienced. This is actually a perfect time to outsource people to help your customer service. With the increase of customers and leads, it is important to think about your current employees who will be handling the additional volume of work. To avoid giving so much stress to your staff, outsourcing people even just for a few months during the peak season can greatly benefit your operations.
Multi-Channel Support:
If you’re handling multiple channels such as emails, live chat, voice call, social media, etc, this may take precious time and could take a toll on your own and your staff’s roles and functions. Outsourcing offers multi-channel support so you are assured that your potential clients get their needed responses on time.
24×7 Support:
If your business caters to customers around the world, then it is important to get 24/7 customer support that can respond to any communication day and night. This may be difficult to achieve because of the many things you’ll have to process, such as getting new employees for graveyard shift, preparing for the increase of overhead costs, and many others. Outsourcing customer service can definitely save you from this problem.
If you think outsourcing is a great option for your business, there are a number of outsourcing service providers you can contact. ProcessCorp offers a variety of functions that can help your business thrive. Simply contact here.
Aug 15, 2019
Billions of people worldwide now use social media on a daily basis. It has become a huge community of individuals who interact and share their thoughts on just about anything. This is why it has become crucial for businesses to dive into social media in order to reach potential clients and grow their business. However, handling many social accounts on your own may pose problems to the company, especially that the world of social media is changing every day. Can you keep up to these changes while growing your business and managing a team? In this post, we share to you why outsourcing could be your best option to managing your social media accounts:
You can focus on important things
You may think of delegating social tasks to your existing employee, but in most cases, your staff may just become distracted, or won’t be able to complete his or her own tasks under her real position. If you’re a business owner, you’re obviously juggling many things to keep the business running, and social media management will only add up to the stress. Outsourcing this task will help you focus on more important things such as growing your business.
You Get Consistency
If you prefer posting on your social media channels on your own, it is more likely that you get to do so perhaps only once a week or twice if you have more time. Starting a social media account entails full presence to your audience, therefore it is important to be consistent in it by posting regularly. A social media person who is focused on doing this will surely help you achieve consistency in your accounts.
You Get Great Content on Your Social Media Channels
One of the things a business should focus on is its branding to the public. Your products and services only need to be shown at their best in order to attract customers. When you outsource your social operations, you are assured of good quality content being shared to your different channels. You won’t have to worry about photos or posts hurriedly shared just for the sake of posting, but you will be confident that everything being posted only follows your branding and style.
Your Customers Get Timely Responses
It is important to interact with anyone in our social media channels in a timely manner. Clients only want fast responses from companies especially when they have issues and concerns. Through outsourcing, your clients get responses immediately and any question, or concerned is addressed on time, leaving a good impression to the client.
You Get the Experience and Expertise
Handling social media accounts is not an easy task. It requires full attention and monitoring in order for you to get the best results as much as possible. It is not merely posting and scrolling through the different channels. In order to get the results careful analysis of your audience and data gathered is important to help grow your profiles. Hence, reaching out to experts would be your best bet.
You Save Time and Money
It is now clear that outsourcing your social media tasks help you save precious time and focus on your roles, but believe it or not, you also get to save heaps of money, even when you pay for a social media manager. When you outsource, you only need to provide salary, and skip equipment, office desk, office space, and other relevant equipment needed in a regular employee. Hence, great benefits are only achieved when you outsource social media management.
