What Our Clients Have To Say About Our Outsourcing Services

What Our Clients Have To Say About Our Outsourcing Services

You might have heard about the numerous wonders and benefits of using outsourcing services for your business. If you have read our previous blog posts, you might be convinced (atleast this is what we hope!) to get your own virtual assistant or graphic designer to help you reach your business goals. If you are on the hunt for a reliable outsourcing partner, look no further. Here in ProcessCorp, we offer excellent outsourcing services that will help scale up your business in no time. Not so convinced yet? Here are a few reviews we have received from our dear clients:

 

“After trialling ProcessCorp for 1 week, we knew we had found the right company to match our needs. The quality of work was super high, the creativity of the designers was impressive but most importantly (and specific to our real estate needs) the turnaround time of the designers to get work back to us for proofing and printing production was extremely quick. I would highly recommend Andrew and his team…they go above and beyond!” – George Roumanous, Century 21 General Manager

 

“Excellent customer service. Very reliable and honest.” – Isa Kashro

 

“After years of procrastination I decided it was time to utilise a service of this kind and am very pleased to have taken my business into a new phase partnering with the guys at ProcessCorp. I was so surprised, what I initially thought would be barriers turned out to be almost non-existent. It’s really exciting to see things going in the direction I have always wanted them to and having the time to focus on the parts of my job that I love. Their team is educated, adaptable and now a service I rely on and trust with my day to day operations.

Thank you for the ongoing support and helping me understand what it means to work smarter.” – Eadie Ramia

 

outsourcing services

 

“Highly recommended and highly professional at all times. No job was too big or to small. Always responded in a great manner and time.” – Simon C

“Thank you to Andrew and the team at Process Corp. It was a pleasure to deal with your team” – Billy Bou Francis

 

We hope these words from our partners encourage you to try our outsourcing services and start your outsourcing journey with us! Our team is dedicated to helping you reach your targets like they were ours. Try our outsourcing services now! Contact us here.

 

outsourcing services

How Offshore Outsourcing Helps You Save Money

How Offshore Outsourcing Helps You Save Money

One of the primary reasons why entrepreneurs look for an outsourcing partner in Australia is to cut costs. Building an offshore outsourcing team allows business to operate more efficiently with added human resources, without spending the same amount when hiring local employees. Your costs for employing professionals can get cheaper for up to 70%. So how exactly does outsourcing make this cost reduction possible?

CUT DOWN ON LABOR COSTS

If you are concerned about the quality of work, that is just another misconception about outsourcing. The people working in outsourcing companies are experienced professionals carefully picked and trained to fill in the specific positions they are assigned to.

As a matter of fact, you might be working with more excellent professionals when offshore outsourcing compared to hiring local employees. The talent pool is more diverse, with individuals from across various industries with different levels of expertise. To conclude, building an offshore team can help your business spend less on labor without compromising the quality of work.

REDUCE FIXED COSTS

Fixed costs include rent, facilities, equipment, electricity, transportation, and other maintenance costs. These are required if you have a physical office where employees go to work. With offshore outsourcing, these responsibilities are taken off your shoulders. Instead of spending on fixed costs every month, why not use the money to add more people to your offshore outsourcing team? You can outsource more office tasks, grow your team bigger, and still allocate the same amount of funds for your fixed costs.

SAVINGS

Besides building your offshore team, there are more ways to spend the savings you get from offshore outsourcing. You can spend more on marketing campaigns, upgrading the system, developing more products/services and making more investments that help your business grow in the long run.

How to Get Started with Offshore Outsourcing?

outsourcing services digital marketingSo now you’re ready to jump into your offshore outsourcing journey. To get started, it is important to find someone who will hold your hand and carefully guide you as you start building your first offshore team. This is exactly what we do at ProcessCorp. We make sure that you do not commit any outsourcing mistake and pledge to always help you every step of the way.

We can’t wait for you to experience the freedom and independence that come with outsourcing.

ProcessCorp is an Australian-owned and managed offshore outsourcing services provider. We are passionate about helping your business grow. Whether you are a start-up or an established company, we help you gain competitive advantage through outsourcing some of your business functions.

Recognizing that every business has unique requirements, we are dedicated to developing solutions tailored to your business.

Offshore Outsourcing by ProcessCorp

  • Customised solution

Successful outsourcing requires a partner who understands your needs and can deliver results aligned to your unique business objectives. Whatever your requirements are, we will give you tailored solutions.

  • Quality results on demand

With our commitment to operational excellence, we offer quality results wherever and whenever you need them.

  • Dedicated professionals

We employ only the most qualified and talented professionals to handle your requirements. We manage them just as you would in house, all while ensuring your data security and confidentiality.

What You Need To Know About Offshore Outsourcing?

What is Offshore Outsourcing?

Offshore outsourcing is a practice in which a business exports some of its business functions to other countries. Companies outsource for a variety of reasons but it is usually due to financial restrictions or to take advantage of lower labor costs.

Businesses, regardless of size, can greatly benefit from outsourcing; however, it is more beneficial to startups and small and medium businesses where financial capital is often limited. By handing over some of their business functions and activities, business owners can focus on core competencies and free themselves up for the more important aspects of the business.

Benefits of Offshore Outsourcing

While saving money is the core benefit of offshore outsourcing, there are heaps of other benefits:

  • Get proficient, dynamic, service-oriented staff
  • Finding the right people for the job is vital, but when you find the right outsourcing partner, this is something that you don’t have to worry about. All the tedious recruitment and selection process will be handled for you.
  • Achieve increased earnings at lower labor and overhead costs
  • With outsourcing, productivity is guaranteed to improve without you having to shoulder the labor costs associated with it. In fact, you only have to pay at least 1/5 of your current labor costs to outsourced professionals.
  • Save on technologies and infrastructure
  • Because work is not done in-house, you get to save on the infrastructure needed to operate your business.
  • Things can get done round the clock
  • Need customer service round the clock? Easy. Your outsourced team will work based on your preferred working hours.
  • Happier and more productive in-house employees
  • Overworked employees are unhappy, unproductive employees. When you outsource some of your jobs, you free up your in-house staff and allow them to have a better work-life balance.

Outsourced jobs often include administrative and back office operations, bookkeeping, graphic design, web development, sales and marketing activities, and social media management, among others. Offshore outsourcing is works for all industries. Whatever industry your business is part of, you can easily take advantage of the many opportunities for growth and enhanced business performance that offshoring outsourcing brings.

Determining which Functions to Outsource

Did you know that about half of the things you do every day can actually be done by someone else? You can take the unnecessary load off your shoulders and focus on what matters more. When you spend more time on that new business idea and free yourself from all the dead weight, you are not wasting precious time. So how will you decide which area of your business can be outsourced offshore? Well, you can determine this by answering the following questions:

  • Can it be done outside of the office?

Identify which tasks should be done in-house and which can be done outside of the office.  Those that don’t need to be done in-house can be easily delegated.

  • Does it require professional expertise?

Jobs like web development, search engine optimization, graphic design, etc., need technical know-how that you don’t necessarily need to learn yourself. When you outsource this, you will get efficient service and at very low costs when you do it offshore.

  • Is it time-consuming?

When a task is eating up a lot of your time, have it done by somebody else to free yourself up for more important work. This includes marketing database building, data entry tasks, email marketing, and transcription, among others.

  • Is it repetitive and boring?

When it’s repetitive and boring, it is not a core function of your business, and hence, can be handed over. Entrepreneurs and business owners need to be constantly excited to create and try something new.

  • Will it relieve and free up some time for your in-house staff?

Help improve your key staff’s mental health and well-being by delegating some of their tasks to your outsourced staff.

Here are the 4 Common Challenges and Mistakes of Offshore Outsourcing

A few minutes ago, we talked about how to get started with offshore outsourcing. It is also very important for you to know the common challenges companies experience in outsourcing and the usual mistakes they make when they outsource. This is so you can avoid these challenges and get the best experience in offshore outsourcing.

Offshore OutsourcingOutsourcing your Core Business Function

Yes, the more functions you outsource, the bigger the cost savings. However, you need to understand that not all tasks should be handed over to your offshore team. Identify your core business functions and do not hand this over. You need to have full control of your business and should be able to study and evaluate your business framework. Critical processes should remain in-house and under your full control and supervision.

Poor Communication

Successful offshore outsourcing is founded on constant and effective communications. When you outsource, you should have a point person assigned to serve as bridge between your business and your offshore team. Moreover, multiple communication channels should be set for a more effective communication.

Not Quantifying Deliverables

It is important that deliverables are set and specified and deadlines are communicated. Reasonable amounts of tasks must be assigned and performance constantly checked. You need to figure out how long a task is usually done in-house so you will know when the time-frame you’ve set is realistic.

Not Getting Ideas and Feedback

One common mistake among business owners is not encouraging the sharing of ideas nor getting feedback from their offshore team. Oftentimes, they already have ideas on how to improve the processes after a few weeks of working on your jobs. Your offshore team can be one of your business’ most important assets as they can bring amazing ideas to the table.

You just need to be open about it by asking and openly listening.   We hope that this list will serve as a guide for you to avoid the same mistakes and to properly navigate in the world of offshore outsourcing. We are confident that you will have a great experience, especially when you partner with ProcessCorp. Here in ProcessCorp, we help businesses achieve their corporate goals and help them prosper and grow. Talk to us today and let us know what you need.

Here’s how you can successfully manage your offshore outsourcing team

offshore outsourcing teamMany countries, including Australia, are imposing strict lockdown to flatten the curve and stop the spread of the COVID-19. This is indeed a challenging and difficult time for businesses out there. However, having an offshore outsourcing team can help you deal with this stressful change. While everyone is forced to work from home, some of us may not have the complete resources to continue working seamlessly.

This may become a problem to some business owners. That is why having an offshore outsourcing team, who are already capacitated to do any job, is important nowadays. If you’re looking for assistants or a seasonal staff to help you out, then you have stumbled upon the right place. Knowing how to build an effective offshore outsourcing team is worth knowing before you start looking. In this post, we share some things you need to consider in order to build an effective offshore outsourcing team.

Clear direction

Make sure that you set the direction and target for your business. This is a way for you to build your operations, assess your progress, and check for improvements. Everyone on the team must be fully aware of the goals and directions you have, so that everyone can also build their own priorities and small goals in order to continuously gear towards the right direction.

Good communication

Any kind of relationship needs good communication. Whether in-house or offshore, good communication to your team is a vital tool to be successful. Always communicate with your members constantly and effectively so that you’re all riding the same boat and gearing towards the same goal. Setting up weekly or monthly meetings can certainly help. You can use tools such as Zoom and Skype to have online virtual meetings.

A simple and clear system

With people now working from home, adapting to the changes and establishing new systems and processes can be a big dilemma to businesses. But if you already have an offshore team, you may have been spared from this problem. To those struggling to set up new systems, you need not to worry. You can all work together to establish new guidelines and new systems in keeping the business afloat. This may mean new storage file locations, time logs, and even working hours. Make sure you have successfully set a simple and clear system and process that everyone can easily follow and adapt.

Build Your Offshore Outsourcing Team with ProcessCorp

You might feel like your company is coming to an end because of this tragic crisis. However, many actually believe otherwise, including us. With the help of offshore outsourcing teams, we can still continue our businesses and operate seamlessly like before. Talk to us and let’s discuss on how we can help your business thrive amidst the Coronavirus threat.

 

3 Benefits Of Outsourcing Customer Service

3 Benefits Of Outsourcing Customer Service

The importance of customer service in business has become more emphasized as more entrepreneurs are looking into ways of providing better customer support. One of the ways is outsourcing customer service which is a trusted method used by large organisations. However, smaller companies now understand the usefulness of building an offshore team even as a starting firm. Outsourcing customer service is now preferred by most business owners. Here’s why:

 

HIRE TRAINED AND EXPERIENCED PROFESSIONALS

 

If you refuse to outsource customer service, you’ll have to search for and train your local employees individually. The pressure of training your employees will be on you, and you still have to hire professionals capable of training this specific skill.

 

With outsourcing, you will have access to a pool of trained and experienced professionals, with proven skills in customer service. You also have better chances to meet exemplary employees that could contribute significant improvements to your company.

 

IMPROVE CUSTOMER EXPERIENCE

 

Outsourcing customer service means your company will gain an abundance of skilled workers without the cost of hiring local employees. And more workers in your customer service team means the availability of customer support 24/7. Customers will be able to contact your business even before or after office hours, resulting in a higher probability of customer satisfaction. Poor customer service is no longer a problem once you have a roster of trained professionals immediately attending to client needs.

 

INCREASE BUSINESS GROWTH

 

In relation to improved customer experience, keeping your clients happy will result to customer’s loyalty to your services. As a result, your business only gains more loyal customers by the day.

 

While building an offshore team means your customer support is taken care of by professionals, the rest of your local team may focus on tasks that will pave the way to the growth of your business.

 

Take advantage of these benefits of outsourcing customer service and work with an outsourcing partner in Australia. ProcessCorp will help you outsource some of your important business functions with our hard-working professionals at the least possible expense. Contact us now and improve your customer support!
Outsourcing Administrative Tasks: What You Can Outsource

Outsourcing Administrative Tasks: What You Can Outsource

Administrative tasks are essential for a company’s growth, but they can be boring and repetitive. If you are running a business on your own, or with limited resources, you should know the importance of saving your energy for the more critical tasks. Your best option to take care of other necessary tasks is by outsourcing administrative work. This role can be successfully taken by a professional from a trusted outsourcing partner in Australia. Here are common tasks you can leave to outsourcing:

 

PHONE CALL SERVICES

There should be a person assigned and ready to answer any phone call in the office. Customers expect a line that is accessible at any time of the day. By outsourcing this task, every phone call forwarded to you are only those that are of utmost importance.

 

CUSTOMER SERVICE

Customer service includes answering inquiries, questions, and complaints. Outsourcing administrative tasks like customer service is a critical decision as it could be the basis of first impressions for your business. Excellent customer service results in good relationships with clients.

 

ASSISTANT SERVICES

Outsourcing administrative positions like a virtual assistant could be a life-changing decision for you and your business. A virtual assistant can perform a variety of tasks from transcriptions, travel arrangements, scheduling, to running personal errands for you. 

 

outsourcing administrative work

 

CREATIVES

Creative work includes content writing, logo designs, and creating website content. These tasks are essential to boost your audience and increase brand awareness. If you haven’t, you should definitely consider outsourcing social media and design tasks.

 

MARKETING

Digital marketing is the trend nowadays, but for this task, you need professionals with experience and deep knowledge of social media platforms. Outsourcing marketing campaigns guarantees that you’re leaving this important task in the hands of experts. 

 

OUTSOURCING ADMINISTRATIVE TASKS WITH PROCESSCORP

Outsourcing administrative tasks will greatly benefit your business. You can outsource all the listed tasks or you can choose which area you need to improve. Contact ProcessCorp now so we can help you with the specific needs of your business.

Why The Philippines is The Best Outsourcing Location

Why The Philippines is The Best Outsourcing Location

In this blog post, I’ll share to you why I think the Philippines is the best outsourcing location. When I first tried outsourcing my graphic design jobs some years ago, I found a Filipino who did a great job at it. So much so that he opened the doors for me to outsource more of my business functions. In my quest to help other Australian businesses grow, I put up ProcessCorp, a business process outsourcing to the Philippines, and started helping other entrepreneurs and businessmen.

The Philippines is the best outsourcing location for offshore outsourcing because of its highly skilled English-speaking workforce and its good political landscape. Its good outsourcing climate has been providing small to multi-billion-dollar companies with vast opportunities for growth.

Favorable Time Difference

With a time difference of only two hours (three on Daylight Saving), your offshore team will essentially be working at the same time as you. You can even opt for a 24-hour operation if you need people working round the clock for you.

Low Labor Costs

When you outsource, all benefits, incentives, and other HR-related costs are already shouldered by your outsourcing provider. You will find that even with all these, you still get charged 60%-70% less than your current labor costs.

Highly Skilled Workforce

The Philippines boasts of its 97.5% literacy rate with the median age of its population being 23. Every year, about 500,000 graduates from the various universities and colleges in the country are added to its skilled, qualified, and education workforce. Moreover, high school and university curricula are integrated with trainings on the workflows of the Business Process Outsourcing (BPO) industry.

Exemplary Work Ethic and Attitude

Filipinos are known for their resourcefulness and good work ethic. They are, perhaps, one of the most hardworking people in the world. Filipinos are very resilient – bouncing back up after every fall with smiles on their faces. The Filipinos’ positive attitude and constant willingness to help and learn will surely help make your offshore outsourcing journey a breeze.

English Proficiency

The Philippines is known to be the third largest English-speaking country in the world, with about 95% of its population speaking English. Being a US colony for 48 years, English has become the main and official business language in the country and is used as the medium of instruction in schools.

Philippines: Best Outsourcing Location

These, and more, are the reasons why I truly believe that the Philippines is the best outsourcing location. Indeed, you can never go wrong with choosing to hire a virtual assistant in the Philippines. Let us know what business function you need help with and our team will assess and give you the help and support you need. Talk to us today!