Outsourcing Administrative Tasks: What You Can Outsource

Outsourcing Administrative Tasks: What You Can Outsource

Administrative tasks are essential for a company’s growth, but they can be boring and repetitive. If you are running a business on your own, or with limited resources, you should know the importance of saving your energy for the more critical tasks. Your best option to take care of other necessary tasks is by outsourcing administrative work. This role can be successfully taken by a professional from a trusted outsourcing partner in Australia. Here are common tasks you can leave to outsourcing:

 

PHONE CALL SERVICES

There should be a person assigned and ready to answer any phone call in the office. Customers expect a line that is accessible at any time of the day. By outsourcing this task, every phone call forwarded to you are only those that are of utmost importance.

 

CUSTOMER SERVICE

Customer service includes answering inquiries, questions, and complaints. Outsourcing administrative tasks like customer service is a critical decision as it could be the basis of first impressions for your business. Excellent customer service results in good relationships with clients.

 

ASSISTANT SERVICES

Outsourcing administrative positions like a virtual assistant could be a life-changing decision for you and your business. A virtual assistant can perform a variety of tasks from transcriptions, travel arrangements, scheduling, to running personal errands for you. 

 

outsourcing administrative work

 

CREATIVES

Creative work includes content writing, logo designs, and creating website content. These tasks are essential to boost your audience and increase brand awareness. If you haven’t, you should definitely consider outsourcing social media and design tasks.

 

MARKETING

Digital marketing is the trend nowadays, but for this task, you need professionals with experience and deep knowledge of social media platforms. Outsourcing marketing campaigns guarantees that you’re leaving this important task in the hands of experts. 

 

OUTSOURCING ADMINISTRATIVE TASKS WITH PROCESSCORP

Outsourcing administrative tasks will greatly benefit your business. You can outsource all the listed tasks or you can choose which area you need to improve. Contact ProcessCorp now so we can help you with the specific needs of your business.

Why The Philippines is The Best Outsourcing Location

Why The Philippines is The Best Outsourcing Location

In this blog post, I’ll share to you why I think the Philippines is the best outsourcing location. When I first tried outsourcing my graphic design jobs some years ago, I found a Filipino who did a great job at it. So much so that he opened the doors for me to outsource more of my business functions. In my quest to help other Australian businesses grow, I put up ProcessCorp, a business process outsourcing to the Philippines, and started helping other entrepreneurs and businessmen.

The Philippines is the best outsourcing location for offshore outsourcing because of its highly skilled English-speaking workforce and its good political landscape. Its good outsourcing climate has been providing small to multi-billion-dollar companies with vast opportunities for growth.

Favorable Time Difference

With a time difference of only two hours (three on Daylight Saving), your offshore team will essentially be working at the same time as you. You can even opt for a 24-hour operation if you need people working round the clock for you.

Low Labor Costs

When you outsource, all benefits, incentives, and other HR-related costs are already shouldered by your outsourcing provider. You will find that even with all these, you still get charged 60%-70% less than your current labor costs.

Highly Skilled Workforce

The Philippines boasts of its 97.5% literacy rate with the median age of its population being 23. Every year, about 500,000 graduates from the various universities and colleges in the country are added to its skilled, qualified, and education workforce. Moreover, high school and university curricula are integrated with trainings on the workflows of the Business Process Outsourcing (BPO) industry.

Exemplary Work Ethic and Attitude

Filipinos are known for their resourcefulness and good work ethic. They are, perhaps, one of the most hardworking people in the world. Filipinos are very resilient – bouncing back up after every fall with smiles on their faces. The Filipinos’ positive attitude and constant willingness to help and learn will surely help make your offshore outsourcing journey a breeze.

English Proficiency

The Philippines is known to be the third largest English-speaking country in the world, with about 95% of its population speaking English. Being a US colony for 48 years, English has become the main and official business language in the country and is used as the medium of instruction in schools.

Philippines: Best Outsourcing Location

These, and more, are the reasons why I truly believe that the Philippines is the best outsourcing location. Indeed, you can never go wrong with choosing to hire a virtual assistant in the Philippines. Let us know what business function you need help with and our team will assess and give you the help and support you need. Talk to us today!

Why Outsourcing is the Right Choice for Small Businesses

Why Outsourcing is the Right Choice for Small Businesses

So you have decided to let go of the corporate lifestyle, and delve into the challenging world of business. Owning a business can be the ideal choice for some, from the freedom, the flexibility, and the responsibility that all falls on your shoulders. This, however, could be unnerving to most people. A big risk is at stake once you go from employee to self-employed professional, or even for seasoned business individuals who decide to explore a new business endeavor. With outsourcing, any small business can trust its benefits upon starting up, and eventually reap the long-term advantages for making use of this business practice. Here are three reasons why outsourcing is encouraged for small business owners:

 

FOCUS ON YOUR CUSTOMERS

 

This is regarded as the most important benefit that outsourcing can bring to small businesses. As a business owner, your ultimate priority is your clients and their preferences. You should devote a big chunk of your time on determining your target market, their needs, their satisfaction from your products, and how to reach a wider audience. This alone demands for much time and effort, and as a small business owner, you can only do so much at once. Outsourcing will do the rest of the essential tasks for you while you focus on your customer’s needs. These essential tasks include branding, marketing, design, and campaign management, and these could be easily handled by a big company with hundreds of employees. With limited human resources, a small business’ right pick is to avail of outsourcing services from another trusted company. 

 

EXPERIENCED WORKFORCE GUARANTEED

 

Another challenge faced by starting businesses, is selecting workers who will effectively fulfill their roles. This selection of dependable employees takes time and money, and takes effort even more so once you manage your own people. A newly established business does not have the luxury of these things; your time, money, and efforts are better off committed to your core responsibilities. One way to guarantee that your tasks and projects are in the right hands, is by trusting the outsourcing services of experienced workers. The best way to do this is by finding the right outsourcing company to be your partner; a company made up of seasoned professionals specializing in respective fields of work.

 

LOWER COSTS

 

Last but not the least, and probably the reason why most starting business owners opt for outsourcing, is the greater efficiency at lower costs. While focusing on your essential needs in kick starting the business, you may be deprived of some of the practices that only bigger businesses can afford, such as technology. Outsourcing allows you to have the competitiveness of an established business, while handling smaller operations. Being fresh in the business scene does not mean you have to be inferior to your bigger competitors. Your business can still operate efficiently while saving money. 

 

Speaking of lower costs, ProcessCorp offers an affordable business startup pack to take care of most of the essential business functions for you. From digital marketing, to design and branding, you may trust our tried and tested services without spending too much. You may choose from any of our specialized bundles according to your business startup needs. Contact us to know more!

5 Skills Virtual Assistants Should Have

5 Skills Virtual Assistants Should Have

You may have been thinking about outsourcing some of your business tasks and looking for virtual assistants to handle them. One struggle you may encounter is finding good virtual assistants who can do all the needed task. While a virtual assistant’s duties and tasks depend on the nature of your business, it is important to look for a virtual assistant that has the right skill set. In this blog post, we share some of the skills virtual assistants should possess:

Good communication skills

One important quality of a good virtual assistant is having good communication skills. It is important that your virtual assistant knows how to communicate to you, both oral and written. Since your assistant will be working remotely, it is important that you both establish a form of communication. Especially during the beginning stages of your employer employee relationship, transparency and honesty should be developed through proper communication.

Time Management Skills

Virtual assistants should be able to create a schedule and set deadlines based on the tasks you have asked him or her. You don’t want to be the one who keeps reminding your assistant to complete his or her tasks on time. Therefore, one crucial skill you need to make sure your virtual assistant has is time management.

Initiative

A virtual assistant can somehow be your own executive secretary. Hiring someone who does not only do what they are asked to do, but also takes on tasks outside his or her duties and make suggestions on how things can work better is extremely helpful for your business. You are lucky if you can find a virtual assistant that can do this.

Computer skills

It is important to look for someone who has proficient computer skills, as virtual assistant tasks are obviously done with the use of a computer. A virtual assistant should have adequate knowledge in basic programs such as Microsoft Word and Excel. Literacy on the internet is also very helpful, so he or she can support in website and database maintenance and updates.

Quick Thinking and Effective Decision Making

Another quality you need to look for in virtual assistants is good decision-making skills. You need to be able to find someone whom you can rely on finishing tasks without constantly asking for your opinions and solutions to minor problems. The ability to process information quickly and make the right decisions are vital qualities of a good virtual assistant.

Virtual Assistants Can Help You Survive Today’s Crisis

Because of the Coronavirus, companies and businesses are suffering from economic crisis and economic pressure. Running businesses online has been the most helpful strategy nowadays. Thanks to the reliability of virtual assistants around the world, many businesses continue to thrive and operate while adjusting to never ending changes our world faces each day. If you’re not yet operating and running your business online, we highly suggest you do so.

Easily set-up your business operations online

Virtual assistants’ expertises include working in the digital and online world, so they know how to operate online businesses seamlessly. If you’re struggling to adapt to running your brand online, they can easily help you transition without any worries. They know all the necessary tools in order to not just merely enter the online world, but also to stand out from all the other brands that are coming in. You don’t need to worry about failing your business online as your virtual assistants will surely guide you through all uncertainties.

Save significant costs

We know how costly it is to have in-house employees. While it is important to keep your expenses as low as possible nowadays, having a team you can rely on is still very essential in surviving today’s crisis. However, having in-house employees can be very costly. You don’t need to resort to doing everything on your own just so you can save expenses of having a team to help you.

Through virtual assistants, you get to have the same number of people doing all the necessary tasks for you at a much lower cost. A single rate of a person you hire in your country can already acquire you more people in other countries like the Philippines.

Help you with different tasks

ProcessCorp offers a range of services to help your business. Some of these services include Administrative Support, Customer Service Support, Social Media Management, Graphic Design, Bookkeeping, Marketing, and many others. We cater to whatever your business needs, as we understand that each company as its own set of operations. Simply let us know what task you need help with, and our team will be ready to help.

Find solutions to your problems

Being flexible is a key instrument to surviving an economic crisis. It is important to quickly adapt to new changes and to quickly decide on solutions to problems that will pop anytime. Our team of virtual assistants have been well-trained in handling issues and problems of different kind.

Before we end this blog, please allow us to give  you some tips in hiring a virtual assistants.

For business owners, hiring a virtual assistant has become more and more in demand. It is now common knowledge that the benefits of diverting from the conventional path and building an offshore team lets you reap more benefits. People are now aware of the accessibility of skills, practicality, and convenience brought about by outsourcing. With those facts out in the open, you may be one of those who have started to consider hiring a virtual assistant for your own business. Here are some tips that may help you find the most suitable people to hire:

Be Specific

For business owners, hiring a virtual assistant has become more and more in demand. It is now common knowledge that the benefits of diverting from the conventional path and building an offshore team lets you reap more benefits. People are now aware of the accessibility of skills, practicality, and convenience brought about by outsourcing. With those facts out in the open, you may be one of those who have started to consider hiring a virtual assistant for your own business. Here are some tips that may help you find the most suitable people to hire:

By now, you should already have an idea of who you want to hire. Think of the skills you want your virtual assistant to have. Are you looking for a meticulous, precise worker? Someone mild-mannered?

Also, make sure to know which tasks you want to delegate. Hiring a virtual assistant means being able to assign a number of various tasks that range from designing, marketing, to administrative work.

Communicate

Once you have a list of possible hires, conduct interviews where you can ask about their background, skills, specializations, and even the work environment where they will be performing the tasks. Be transparent and communicate what you exactly expect from them once given the job.

Discuss the Payment

Part of communication is talking about the payment process and the rates to be agreed on. It cannot be emphasized enough how crucial it is to discuss about remuneration before any task is given and started to be worked on. Discuss the exact rates, pay schedules, and how payment will be sent.

Give a Trial Period

So you now have a possible candidate to be given the position. One last step you may incorporate into the process of hiring a virtual assistant is to allocate the first few weeks as a trial period. During this time, you may observe and decide further if you have found the most suitable person for the job.

Follow the 80:20 Rule

Something you may also observe during the trial period is the attitude and professionalism shown by your candidate. Judging on the personality more than the technical qualifications should still be applied when hiring a virtual assistant. Although this person will be working outside your office, you are entrusting tasks that are fundamental to you and your business’ success.

Get your virtual assistant from ProcessCorp

Looking for reliable and skillful virtual assistants that possess these qualities mentioned? ProcessCorp is your outsourcing partner for hiring a virtual assistant in Australia. Leave us a message and let’s discuss how we can help you in building your offshore team.

How To Determine What To Outsource in Your Business

How To Determine What To Outsource in Your Business

You may have heard about outsourcing before, but have never really considered it because of some uncertainties you have in mind. “What am I going to outsource? How am I going to train them to do the job correctly?” You might be unsure of what to hand over and what to outsource in your business, so you end up doing things alone and stressing out.

One of the benefits of outsourcing is allowing you to focusing on growing your business while saving a lot of money and thereby increasing your revenue. Not only that. You get access to skillful experts who can help you with your goals and who enjoy doing certain tasks that you might actually hate doing yourself.

If you are in the position of not being sure of what to hand over and what tasks you want others to do for you, then this blog post may be of help. Here are a few tips on how to determine what to outsource.

 

what to outsource

 

DETERMINE THE THINGS YOU NEED TO DO FOR YOUR BUSINESS

 

The first step is listing down all the necessary tasks, positions, and processes of your business. Listing them down will give you a clearer outline of the specific jobs that make up your business. You might find out some things that are missing in your system, and that you need a skillful person to do the job. Seeing a physical list of the different tasks will help you easily pick out what to outsource.

 

KNOW YOUR STRENGTHS AND WEAKNESSES

 

The next step is to ask yourself: “What are the things I am confident in doing? What are the tasks that I struggle and need help with?” Determining your strengths and weaknesses is a huge help in knowing what specific tasks you want to outsource to somebody else. If you know you struggle in creating content and graphics for your business, then let virtual assistant or graphic designers do it for you. You don’t need to stress out and try to do everything on your own when there are people who are willing to do those tasks, and who are actually good at them.

 

 

KNOW WHAT AREAS NEED THE MOST ATTENTION

 

Some operations or tasks in your business are bigger than others and require more attention. If you do everything by yourself, you won’t be able to check on other operations anymore, because you’ll be busy focusing in this one big job. This is a great position to be handled by someone else, or atleast to be divided by a team of people who can work together. You can start by handing over a few tasks to a virtual assistant, and work your way to delegating more responsibilities to other people if needed.

 

KNOW WHAT TO OUTSOURCE WITH PROCESSCORP

 

We hope these tips will help you jumpstart your outsourcing plans. But, if you still need help, ProcessCorp willl help you determine what to outsource in your business. Once you realize the many benefits of outsourcing, you’ll never look back. Having an outsourced team will guarantee you growth for your business as you focus on the important parts. You will not only gain so much profit immediately, but you will also gain a supportive team who is willing to help you out in any way.

Let us know when you’re ready to outsource and ProcessCorp will assist you with any job you need.

Running Your Business Online During the COVID Crisis

Running Your Business Online During the COVID Crisis

Many businesses around the world are struggling to cope and adjust with the changes brought about by the Coronavirus. Turning to online business and making virtual changes have been the new set up nowadays. If running your business online is something new to you, these few tips may help you get through this crisis.

 

Get the right tools to communicate.

It is important to have the basic tools for communication when running your business online. You would need an online storage tool to store and share documents with your team. We use Dropbox and Google Drive which are both easy and effective in managing our files. It is also very helpful to register to an online office suite to better manage your business virtually. We find Zoho really helpful to us and we have been using it for the past couple of years.

For communicating with your team members remotely, Skype is our app of choice. Zoom has also been popular nowadays for video conferencing and virtual meetings. Try to experiment and test out different tools that work with you and your team.

 

Stay present in social media channels.

Since most of us are isolating and staying at home, a lot of us now are always online. Now is the best time to invest in creating content in your social media channels like Instagram, Facebook, Linkedin, Twitter, and other accounts. Reach out to as much audience as possible by engaging in different platforms and increasing your brand visibility. Post creative graphics, photos, or animated videos to your accounts. There is no better time to build your online presence than today.

 

Hire reliable virtual team members.

During these challenging times, it is important keep costs as low as possible. Now is the best time to have remote virtual staff to help you adjust and deal with the changes of your business operations. Having an outsourced staff gives you an assurance that your business operations will not be affected.

Also, having an outsourcing or offshore team is significantly cheaper than having in-house employees. You can basically assign most of your business tasks to reliable and skillful virtual assistants such as a Content Writer, who can write SEO optimized blog posts, Graphic Artists, who can provide creative visuals for your all your graphic needs, a Web Developer, who can set up and maintain your websites, and many more.

 

Running your business online with the help of a virtual team from ProcessCorp

If you’re not yet operating and running your business online, you should definitely consider this business strategy. Don’t lose hope and feel like it could be the end of your business; but rather, an opportunity to make it even more fruitful in the online business world. As long as you have all the necessary tools to operate online, a strong social media presence, and a virtual team who can help you out, then you should be able to adjust smoothly and keep your business running.

If you need a reliable virtual assistant, ProcessCorp can help you get a skillful and qualified remote staff. Just let us know your need. Talk to us today and let’s discuss how we may be of help to you.